Terms and conditions

 

1. The fee for Bright Eyes Sleep Coaching service is due in advance before the main consultation

2. Making payment you agree to Bright Eyes Sleep Coaching privacy policy and terms and conditions.

3. Cancellation fees are as follow

   1. Less than 48 hours’ notice – full amount is payable

   2. 48 hours - 7 days’ notice – 50% fee is payable

4. Bright Eyes Sleep Coaching appreciates how busy family life can be. If a consultation needs to be rescheduled this will always be accepted with no extra fee.

5. Bright Eyes Sleep Coaching reserves the rights to rearrange a consultation at any given time

6. Bright eyes sleep coaching advise that all parents follows the SID guidelines when dealing with their child’s sleep. Please refer to https://www.lullabytrust.org.uk/

7. All advice given by Bright Eyes Sleep Coaching is from previous experience and training and opinion and should not be treated as a substitute for medical advice from your doctor or paediatrician

8. As a paying customer you will receive you agreed tailor made plan within 48 hours of the initial consultation

9. Bright Eyes Sleep Coaching does not work in a medical capacity and concerns about your baby or infants medical health should be taken up with your doctor or health visitor

10. Bright Eyes Sleep Coaching does not accept responsibility or liability for sleep training that does not achieve the required result during the support package process. Whilst plans are designed to have baby/child sleeping well within the specific time frame it is then the parents’ responsibility for the success after the support period has come to an end.

11. In no event shall Bright Eyes Sleep Coaching be liable for any damages including, without limitation, incidental and consequential damages or persona injury/wrongful death resulting from the use of or inability to use the content

12. Bright Eyes Sleep Coaching advises parents to consistently stick to the sleep plan provided to achieve success.

13. Any medical or feeding concern about your baby or child should be expressed in the early consultation stages of sleep training so that Bright Eyes Sleep Coaching can address these before putting together a plan

14. Bright Eyes Sleep coaching works closely with clients to ensure that you get the results you would like for your babies and children. In the small number of cases that you don’t see progress with the plan, there is always a reason and Bright Eyes Sleep Coaching will suggest alternatives and look into medical and dietary issues with you. During this process, you will need to work with Bright Eyes Sleep coaching closely and be willing to try other things

15. Bright Eyes Sleep Coaching advises parents to read the plan carefully before embarking on any sleep training/new routines/behavioural change

16. Bright Eyes Sleep Coaching  follow up email and text service includes unlimited text and email support for clients following their initial consultation. Phone calls are additional aside from the end of support call as specified as part of the package.

17. You will be informed ahead of time if there is a certain day Bright Eyes Sleep Coaching is unavailable.

18. The Support Period is non-refundable and lasts for the designated time post consultation (10-14 days) unless a date has been agreed otherwise. If the support is not used by the client, there is no refund available. Clients must inform Bright Eyes Sleep Coaching of their start date to activate support period.

19. The opinions, method content and material expressed by Bright Eyes Sleep Coaching such as text verbal and any other material contained on the Bright Eyes Sleep Coaching website are for informational purposes only

20. Bright Eyes Sleep Coaching store information about you and your family such as your name, address, email, and other details relating to your child’s health and sleep-related information. Never would we share that data with any third parties or outside organisations or suppliers. Should you ask us to ‘be forgotten’, that is for your personal data to be erased entirely, we shall endeavour to have this process complete within one month of your request in writing being received.

21. The use of any of the Content Bright Eyes Sleep Coaching provides is for personal use only, not to be shared.  You will be in breach of our T’s & C’s if you are buying to use for your own financial gain, including that of use within your own sleep support organisation, buying to share with friends or forwarding your own personal sleep plan to another for their own personal use.